Just over a year ago, I was an RCS (rich communications service) skeptic. A big one! Meaning: I thought that the RCS standards were too fragmented, a waste of time, and too little, too late; that they wouldn’t make an impact on enterprise/brand messaging, among other thoughts. Certainly, the RCS opportunity has been lost for person-to-person messaging, with the overtaking of SMS by various messaging chat apps such as WhatsApp, Facebook Messenger, WeChat, Snapchat, and others. However, since Mobile World Congress 2017, I have started to believe that there may be, at last, hope for RCS – especially as a primary channel for conversational messaging for brands and enterprises.