It is once again time for my annual (14th consecutive to be specific) predictions for the mobile industry. When I wrote last year’s predictions, I (and really no one) could have foreseen the momentous events that 2020 brought the world. From the global COVID-19 pandemic to the significant Black Lives Matter protests, and actions, climate-related events, to the US presidential election, its aftermath and more. All have impacted the wireless / mobile industry, but in many ways, the mobile industry has responded well to the pandemic, which has been the overriding issue for the planet in 2020.
CPaaS
It’s the first year of a new decade. It’s an election year during a volatile time. There’s a lot of pending decisions and growing technologies. It’s going to be exciting!
In the mobile industry, 2018 certainly did not disappoint in terms of trending activity. The T-Mobile acquisition of Sprint (still pending as of this writing), 5G, IoT, rich communications services (RCS), and network neutrality were dominant themes throughout the year.
Mobility, Messaging, and More 