Over the last few months, ChatGPT has dominated the AI headlines as well as mainstream headlines. As ChatGPT put it when I asked how it might play a role in the mobile industry: “As a language model developed by OpenAI, ChatGPT itself is not directly involved in the mobile industry. However, its technology and capabilities have the potential to contribute to the development of new applications and services in the mobile industry.” That said, I think ChatGPT (and Google’s Bard) may actually help enhance engagement through mobile devices. With Google Bard, consider that this could play a role in RCS-based chatbots, through an API to enhance interactions. Generative AI is getting very good; however, it does have limitations and I think the noisy hype will decline by the 2nd half of 2023, but also look for the beginning of some interesting integrations into useful applications through mobile apps and even messaging.
RCS
As we’ve done for the past years, I am happy to offer my 2022 mobile industry predictions along with a somewhat objective (or subjective in that I wrote them!) assessment of the previous years’ projections for this dynamic industry. Here we are once again. This year will be my 15th consecutive year of predictions and assessments.
There has been some industry pushback to stronger privacy policies, with some noting the potential of fluctuating ad delivery. There could be a decrease in addressable audiences since – let’s face it – many customers might opt-out of app tracking.
That said, there are better, more creative ways for businesses and brands to engage audiences than tracking, anyway – options that can also help you you differentiate yourself from your competition!
Recently, I sat down with Pat Flynn and recorded an GBU Innovation podcast with him. This was posted […]
Over the last 20+ years, we’ve all seen the headlines predicting the demise of SMS messaging.
Yet, here we are in May 2021, and SMS is still a powerhouse messaging channel. In many markets, SMS is still the leading Person-to-Person messaging channel. And throughout the world, it remains one of the, if not the, most popular business messaging channels. We’re now seeing RCS starting to face similar headlines.
Once again, it’s prediction time again. But this post is about how we did last year. As has been my standard, we look back at last year’s predictions to see how accurate they were. For 2019, I was 86% correct, which improved on my 2018 forecasts, which were 81.5% correct.
It is once again time for my annual (14th consecutive to be specific) predictions for the mobile industry. When I wrote last year’s predictions, I (and really no one) could have foreseen the momentous events that 2020 brought the world. From the global COVID-19 pandemic to the significant Black Lives Matter protests, and actions, climate-related events, to the US presidential election, its aftermath and more. All have impacted the wireless / mobile industry, but in many ways, the mobile industry has responded well to the pandemic, which has been the overriding issue for the planet in 2020.
The 3GPP 5G standards absolutely support SMS!
5G, the next wireless data standard is actively being deployed around the world. 5G will promise greater data speeds, more capacity, and a better wireless experience for all. But will it affect the messaging sector? I’ve read and heard (during presentations, events [back when we could attend trade shows]) that the “messaging standard for 5G is RCS,” and that “SMS won’t exist in 5G.” Well, I’m happy to say that these statements are blatantly untrue.
It’s the first year of a new decade. It’s an election year during a volatile time. There’s a lot of pending decisions and growing technologies. It’s going to be exciting!
At the beginning of 2019, we were in an extended government shutdown, but that blip is now ancient history. Since then, so much has happened – much of it good, but some of it not so good. 5G became a commercial reality; IoT flourished, but both also managed to disappoint in some areas. In our messaging world, rich communication services (RCS) gained ground, but mobile operators lagged, despite many actions from Google. Still, gains were made in all of these key areas.
Mobility, Messaging, and More 